Terms of Service

Effective Date: September 2026

Welcome to rizzora.ai.

These Terms of Service (these "Terms") form a legal agreement between you and VOCOSMOS PTE. LTD., a company incorporated in Singapore ("rizzora.ai", "we", "us" or "our"), and its affiliates.

By using the Services, you agree to these Terms. If you do not agree, you must stop using the Services immediately. Capitalised terms not defined in these Terms have the meanings given in the Privacy Policy. Defined terms have the meanings given in the relevant document. In case of conflict between language versions, the English version shall prevail unless applicable law requires otherwise.

1. Description of the Services

rizzora.ai currently provides digital companion conversations delivered through artificial intelligence, for users aged 18 and over, for recreational and personal entertainment use. Immediate replies in the Services are generated by artificial intelligence. You are not interacting with a human being who is speaking with you in real time, and the Services do not create a relationship with a licensed professional. Character likenesses, personas or voices on the platform originate from original creative work or from a grant of rights by the relevant rights holder. That originality or licence concerns character content only and does not alter the fact that replies are generated by artificial intelligence. The Services are positioned as adult recreational companionship. They do not provide pornographic content and do not provide psychological, medical, legal or financial advice, diagnosis or treatment. They are not a substitute for real-world relationships.

Important notices:

• You are interacting with artificial intelligence, not a human being. Character identities, personalities and expressions of emotion or affection are simulated. They do not represent human feelings, needs or commitments.
• The Services are not an emergency or crisis service. Do not rely on a character or the support inbox to detect or respond to an emergency. If you are in immediate danger or require urgent medical assistance, contact local emergency services. In the United States, call or text 988 for suicide or emotional-crisis support; call 911 in case of immediate danger.
• AI replies may be inaccurate, misleading or inappropriate. Verify information independently before relying on it and seek qualified professional assistance where needed. Avoid excessive reliance on AI companionship and maintain real-world support and relationships.
• The Services currently centre on text interaction. Available features are those offered in the product at the relevant time.

2. Eligibility

• You must be at least 18 years of age, or the age of majority in your country or region if higher, to use the Services.
• Persons under 18 may not use the Services, including with parental or guardian permission. Companion chatbots may not be suitable for some minors. You must not misrepresent your age or allow a minor to use your account.
• By using the Services, you represent and warrant that you are at least 18 years old and have full legal capacity to accept these Terms. If we have reasonable grounds to believe you are under 18, we may immediately suspend or terminate your account. Any refund entitlement is governed by the Refund Policy and applicable law.

3. User Accounts

• You must provide true, accurate and complete information when registering an account and keep it updated.
• You are responsible for maintaining the security of your account, including passwords, and for all activity under the account.
• We may suspend, restrict or terminate your account if you violate these Terms, engage in fraud or abuse, provide false age information, or as required by law. Except in urgent cases, we will give notice where reasonably practicable. The treatment of fees paid and unused paid Stamina is governed by the Refund Policy and applicable law.
• You may delete your account through account settings. Personal data following account closure will be handled in accordance with the Privacy Policy and applicable law, including any lawful retention obligations. Account deletion is not a prerequisite to withdrawing consent to the processing of personal data.

4. User Content and Conduct

• You are solely responsible for all content you submit, including chat content and descriptions.
• You must not use the Services to facilitate illegal activity, threats, harassment, abuse, sexual exploitation, non-consensual intimate content, or the encouragement or facilitation of suicide or self-harm. Sexual content involving minors, including AI-generated depictions, is prohibited.
• We have the right, but not the obligation, to review, refuse or delete any content or conduct that violates these Terms, and may take measures including warnings, feature restrictions or permanent bans. Any refund entitlement is governed by the Refund Policy and applicable law.
• You grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, modify and distribute your input content for the purpose of providing, maintaining and improving the Services. You retain ownership of your input content. This licence does not replace consent or another lawful basis required for processing personal data. Any use of personal data for model training remains subject to the Privacy Policy, the Data Authorization Statement and applicable data-protection law.

5. Intellectual Property

• The Services themselves, the AI models, character settings, interface design, generated content (other than your input content) and all related intellectual-property rights belong to rizzora.ai or its licensors.
• Without our written permission, you may not copy, modify, distribute, reverse engineer or otherwise use any content of the Services for commercial purposes.
• AI-generated replies belong to rizzora.ai. You receive only a limited licence for personal, non-commercial use.

6. Payments and Subscriptions

Paid features of the Services may be obtained through auto-renewing VIP subscriptions or the purchase of Stamina, being virtual service credits as defined in the Payment Terms. Subscription entitlements, free allowances, charges, renewal and cancellation conditions, and the allocation, use and expiry of Stamina are governed by the Payment Terms and the terms disclosed for the relevant purchase. Membership does not confer an entitlement to unlimited conversations.

Activated subscription periods and purchased Stamina are generally non-refundable, whether used, unused or expired, except as provided in the Refund Policy or required by applicable law. Cancellation of automatic renewal takes effect for future renewals. Membership continues for the remainder of the current paid period, subject to applicable allowances and Stamina validity. Activation of a subscription or crediting of Stamina shall not, of itself, constitute a waiver of mandatory consumer rights.

7. Prohibited Conduct

You agree not to:

• use the Services for any illegal, harmful, harassing, bullying, infringing or fraudulent purpose;
• attempt to interfere with or disrupt the normal operation of the Services, or circumvent any security or technical restriction;
• use automated tools, including bots or scrapers, to access or extract Service content at scale;
• impersonate others, misrepresent identity or age, or engage in any conduct that may harm other users or our reputation; or
• induce the AI to generate content that violates these Terms or applicable law.

A violation may result in an immediate permanent account ban, without prejudice to any other remedy available to us. The treatment of fees paid and unused paid Stamina is governed by the Refund Policy and applicable law. A ban shall not, of itself, exclude mandatory consumer rights.

8. Disclaimer

The Services are provided on an "as is" and "as available" basis. To the extent permitted by law:

• we do not warrant that the Services will be uninterrupted, error-free, completely secure or meet your particular requirements;
• AI output is probabilistic and may contain errors or fabricated information. We do not warrant that a reply is accurate, complete or fit for a particular purpose;
• the Services do not constitute professional advice of any kind, including medical, psychological or legal advice; and
• concerns about harmful or inappropriate AI replies may be reported to [email protected]. That channel is not an emergency service.

9. Limitation of Liability

To the extent permitted by applicable law, rizzora.ai and its affiliates, directors and employees shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from the use of, or inability to use, the Services.

To the extent permitted by applicable law, our aggregate liability shall not exceed the fees paid by you to us in the 12 months preceding the claim.

The limitations in these Terms apply only to the extent permitted by applicable law. Liability that cannot lawfully be excluded or limited, and rights that you enjoy as a consumer and that cannot lawfully be waived, remain unaffected. Where applicable law confers a mandatory right to seek relief before a competent court or authority, that right prevails.

10. Termination

• You may stop using the Services and delete your account at any time.
• We may terminate or suspend the Services or your account if you violate these Terms, remain inactive for a prolonged period, provide false information, or as required by law or by business adjustments. Use of Stamina may be restricted during suspension and shall cease upon permanent account closure or termination of the relevant Services. The treatment of fees paid and unused paid Stamina, including any refund entitlement, is governed by the Payment Terms, the Refund Policy and applicable law.
• Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability and governing law, shall remain in effect.

11. Governing Law and Dispute Resolution

• These Terms and disputes arising out of or in connection with them shall be governed by the laws of Singapore, subject to the mandatory protections preserved below.
• The choice of governing law does not deprive you of protections afforded by mandatory laws applicable to your use of the Services. Such protections, including those relating to AI services, consumer rights and privacy, shall prevail over any inconsistent provision of these Terms.
• The parties shall first seek to resolve disputes through good-faith discussions. Subject to the consumer rights and exceptions in this Section, unresolved disputes shall be referred to arbitration administered by the Singapore International Arbitration Centre (SIAC) under its rules in force when proceedings commence. The seat of arbitration shall be Singapore and the language shall be English. This arbitration agreement shall be governed by Singapore law.
• Where applicable law confers a mandatory right to seek relief before a competent court or authority, that right prevails. Prior discussion or arbitration shall not be a prerequisite to exercising a mandatory remedy.

12. Amendments

We may amend these Terms from time to time in accordance with applicable law. Material changes and their effective date shall be notified through the Services or by email. Amendments shall not exclude accrued rights or mandatory consumer protections. Where applicable law requires express agreement to a change, continued use alone shall not constitute that agreement. Users who do not accept a change may cease using the Services and cancel automatic renewal. Any rights concerning the remaining paid period or unused paid Stamina remain subject to the Payment Terms, the Refund Policy and applicable law.

13. Miscellaneous

• These Terms constitute the entire agreement between the parties regarding the Services and supersede all prior discussions and agreements.
• If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Our failure to exercise any right under these Terms does not constitute a waiver of that right.

14. Contact Us

For questions, please contact:

Email: [email protected]

Company: VOCOSMOS PTE. LTD.

Registered office: 139 Cecil Street, #03-03, YSY Building, Singapore 069539