Rrizzora.ai

Refund Policy

rizzora.ai Refund Policy

Effective Date: September 2026

This Refund Policy governs refunds relating to rizzora.ai subscriptions and Stamina purchases and supplements the Payment Terms. Unless otherwise defined herein, capitalised terms have the meanings assigned in the Payment Terms. All provisions of this Policy are subject to applicable law and mandatory consumer rights. Defined terms have the meanings given in the relevant document. In case of conflict between language versions, the English version shall prevail unless applicable law requires otherwise.

1. Subscription Refund Rules

  • Fees for an activated subscription period are generally non-refundable, irrespective of use, except as expressly provided in this Policy or required by applicable law.
  • Cancellation of a monthly, quarterly or yearly subscription does not, of itself, confer a right to a pro-rata refund for the unexpired portion of the paid period.
  • Duplicate or erroneous subscription charges shall be investigated and any correction or refund due shall be provided. We may additionally approve a refund where a material technical failure attributable to us renders the Services wholly unavailable for more than 72 consecutive hours. This additional remedy is without prejudice to statutory remedies, which are not subject to that duration or degree of unavailability.

2. Stamina Refund Rules

  • Stamina purchases are credited following confirmation of successful payment, subject to verification and processing. All allocations remain subject to the validity and expiry provisions of the Payment Terms, including expiry 31 days (744 hours) after crediting. A subsequent purchase or renewal does not extend an existing allocation.
  • Consumed Stamina is generally non-refundable. This provision does not preclude a claim concerning an erroneous deduction or any refund entitlement under this Policy or applicable law.
  • Unused or expired purchased Stamina is generally non-refundable, subject to this Policy and applicable law. Bonus and promotional Stamina are not redeemable for cash. A refund of a Stamina purchase may entail corresponding adjustments to the purchased amount and any associated bonus.
  • Where a verified system error results in non-delivery, an incorrect allocation or an erroneous deduction of Stamina, we shall rectify the error by crediting or restoring the affected amount or providing an appropriate refund, in accordance with this Policy and applicable law.

3. Exceptions and Legal Requirements

The provisions of this Policy are subject to applicable law. General non-refund provisions do not preclude remedies for unauthorised charges, misrepresentation, non-supply, breach of contract or other conduct giving rise to a legal entitlement. Any mandatory right of withdrawal, cancellation or refund remains unaffected and shall prevail over inconsistent terms. Subscription activation, Stamina crediting or acknowledgment of AI-related limitations does not, of itself, waive such rights.

Account suspension, closure or deletion, or termination of the relevant Services, may restrict or end access to Stamina. Any entitlement to reimbursement of subscription fees or unused paid Stamina shall be determined under this Policy and applicable law. Such entitlement shall not be excluded solely by reason of an account restriction or alleged breach of the Terms of Service.

4. Refund Process

  • Refund requests shall be submitted to [email protected].
  • Requests should identify the relevant order, the grounds for the claim and any supporting evidence, including screenshots where appropriate.
  • Requests shall be reviewed within a reasonable period, ordinarily 5 to 14 business days, subject to any shorter period prescribed by law. The time required for an approved refund to reach the recipient may depend on the payment provider.
  • Approved refunds shall be returned through the original payment method.

5. Cancelling a Subscription

  • Subscribers may cancel automatic renewal through their account before the next scheduled renewal.
  • Upon confirmation of cancellation, no further renewal shall occur. Cancellation does not reverse an existing charge or confer an automatic right to reimbursement of the current paid period.
  • Membership entitlements continue until expiry of the current paid period, subject to applicable allowances, Stamina consumption and expiry provisions, and the Terms of Service. Cancellation does not replenish Stamina or extend its validity.
  • Cancellation does not, of itself, invalidate separately purchased Stamina. Such Stamina remains subject to its original expiry date and the applicable usage and refund provisions.

6. Final Provisions

Refund claims shall be assessed by reference to relevant payment and service records and evidence submitted by the claimant. Submission of a claim does not guarantee approval. Approved refunds may entail corresponding adjustments to Stamina balances or membership entitlements. Decisions under this Policy are without prejudice to statutory rights and available dispute remedies. Amendments to this Policy remain subject to applicable law and shall not extinguish rights already accrued.